Shipping policy
SHIPPING POLICY
Last updated: November 6, 2026
Free Shipping
Orentha Body currently offers free standard shipping on all eligible orders.
No minimum purchase is required unless otherwise stated during a promotion.
Processing
Orders generally require approximately 1–3 business days for processing before shipment.
Processing may take longer during holidays, periods of high demand, supplier delays, or circumstances outside our reasonable control.
Estimated Delivery
Most orders are expected to arrive approximately 7–20 business days after dispatch.
Delivery estimates are not guaranteed arrival dates.
Delivery times may vary because of:
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Destination
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Carrier performance
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Customs processing
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Product availability
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Weather
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Holidays
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Transportation delays
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Other circumstances outside our reasonable control
Tracking
Tracking information will be provided when available.
Tracking may take several days after shipment to begin showing movement.
Multiple Packages
Items from the same order may occasionally be shipped separately.
If this happens, packages may arrive on different dates at no additional standard shipping charge.
Incorrect Addresses
Customers are responsible for entering a complete and accurate shipping address at checkout.
If you notice an error, contact:
as soon as possible.
We cannot guarantee changes after fulfillment has begun.
Orentha Body is not responsible for delivery failures caused by incorrect or incomplete address information supplied by the customer.
Unclaimed or Refused Packages
Customers are responsible for accepting delivery and collecting packages where required.
Orders that are refused, abandoned, or not collected are not automatically eligible for a refund.
Additional shipping charges may apply if reshipment is requested.
Delivery Delays
A delayed shipment does not automatically mean a package is lost.
If tracking stops updating for an unusually long period, contact us and we will review the shipment with our fulfillment or shipping provider.
Lost Packages
If a shipment is confirmed lost by the carrier or fulfillment provider, we may issue a replacement or refund depending on the circumstances.
Packages Marked Delivered
If tracking shows that your package was delivered but you cannot locate it:
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Check around your property.
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Ask household members.
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Check with neighbours where appropriate.
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Contact your local carrier.
We may require confirmation from the carrier before approving a replacement or refund.
Customs and Duties
Depending on your destination, orders may be subject to customs fees, duties, taxes, or other government charges.
Where these charges are not collected at checkout, they are the responsibility of the recipient unless applicable law requires otherwise.
Shipping Restrictions
We reserve the right to cancel and refund an order if reliable shipping is not available to the destination.
Contact
For shipping questions:
Please include your order number when contacting us about an existing order.